Salmon River Transportation Company

In order for your reservation to be considered finalized and confirmed, please ensure that the following items are complete:

• Full payment received. We require payment in full at the time of your booking. Please review our Cancellation and Worry Free Booking policy before booking your shuttle.
• Completed intake form received. This form is to be completed at the time of booking. It is a critically important form and must be completed thoroughly and accurately.  Please ensure that ANY details about your trip or vehicle are listed on this form.
• Signed Transport Agreement received.

We get it. Life happens and plans change. We offer both Standard, and Worry-Free Cancellation Policies to give you as much flexibility as possible.

Worry Free Cancellation (WFC)

We’ve created our Worry Free Cancellation plan to give you the most flexibility and peace of mind in booking your shuttle with SRTC. With few limitations, you can cancel or reschedule your shuttle with Worry Free Cancellation.

• Booking with WFC entitles you to a 100% refund of all shuttle costs, except the non-refundable 10% WFC fee.
• You may opt-out of WFC when booking your reservation. However, we strongly recommend keeping it. WFC is optional, and you may opt-out to select our standard cancellation policy below.
• Cancellations must be made at least a full 24 hours before your launch date. For example, if your launch date is the 3rd, you must cancel by 11:59PM Mountain Time on the 1st.
• WFC must be selected and paid in full at the time of booking. WFC may not be added after booking.
• No shows and cancellations within 24 hours of your launch date are not eligible for refunds.

Standard Cancellation Policy

Please review our standard cancellation policy below before opting out of our Worry Free Cancellation plan.

• Reservations cancelled by SRTC for reasons out of our control (for example, road closures or unsafe road conditions) will be refunded in full. In the event of full river closures, SRTC will work with you to adjust your shuttle details to accommodate the closures or refund your shuttle fee.
• Cancellations by customers due to low or high water levels, weather and atmospheric conditions, personal or family issues, vehicle breakdown, or for any other reason will not be refunded unless WFC was selected at the time of booking.
• If your trip logistics change and you need to adjust put-in or take-out locations, give us a call, and SRTC will do what we can to help.

• All vehicles must be in sound mechanical condition, including all fluids checked and full, no check engine lights, tires in good condition, all lights working correctly, and a full size spare.
• Vehicles must be fully fueled at the last available fuel station prior to driving to the put-in.
• $100 cash for fuel must be left in the vehicle glove box. Drivers will leave change and receipts. (Not required for Stanley-Salmon routes.) If you are also leaving the driver a tip, please label your funds clearly and accordingly. Drivers will not take any cash unless it is clearly labeled as a tip.
• Registration and proof of insurance must be readily accessible to the driver. We recommend putting your registration, insurance, and fuel money in a single envelope, clearly labeled, and left in the glove box.
• Each vehicle and trailer must have a full-sized spare tire in good condition. If you use locking lug nuts, the lug key location must be listed in your intake form. If other keys are required to safely operate your vehicle (glove box, door vs ignition, truck bed tool box with jack, etc.), those keys should be clearly labeled, listed on the intake form, and left with the vehicle.

There are several options for us to get a key to your vehicle:

• You may drop your key in our drop-box at the Mt. Village Lodge in Stanley or at the North Fork Store. Be sure it is properly labeled with your name, phone number, license plate, and vehicle description.
• You may choose to hide your spare key on your vehicle or use a lockbox attached to your vehicle. The location must be arranged in advance with us, and must be thoroughly and accurately described on your reservation intake form.
• If your vehicle has an electronic keypad, you may leave your key under the driver floor mat and provide us with the code. If you choose to go this route, please ensure that your vehicle battery is in good condition and the keypad system will work. If we cannot access your vehicle via the keypad due to dead battery, or other technical fault, your vehicle will not be delivered to the destination!
• If the options above will not work for you, you may mail us a spare key ahead of time. This is the least preferable way for us to get your keys, because delays and lost keys happen. If you must go this route, please plan on mailing it to arrive at least 30 days ahead of your trip, in case there are any issues.
• If you are having a new key created for your vehicle, test the key in your vehicle. Ensure that no keys to the vehicle are within 50′ when testing your new key to make sure that the programming was done correctly.
• All keys will be locked in your vehicle when we drop it off at your vehicle destination. Do not forget to bring a spare downriver or have a way to open your vehicle at the takeout!

Our drivers work hard to make sure that your vehicles are transported safely and on time to your take-out. Gratuities, while never expected, are always very much appreciated. If you would like to leave the driver of your vehicle a gratuity, please review the guidelines below:

• If you leave a cash tip, please label it clearly as a tip for your driver. It is best to have a separate envelope from the fuel money envelope so that it is not mixed up at all. If there’s any question about your intent, our drivers will leave the money.
• Many of our drivers have Venmo, and may leave a card with their Venmo QR code in the vehicle. If you send a driver a tip via Venmo, it’s always nice to identify yourself by your vehicle, something like this: “Thanks for driving my Red Tahoe to Cache Bar yesterday! Everything looked great, and I’m so glad the tank is full.”
• If you need to leave a tip through a card ahead of time, please call our office to set this up. Keep in mind that tips processed through the Company must be processed through our payroll system. Cash is king!
• We know that leaving a tip in the vehicle may be awkward for you. If you find any issues with your vehicle or your shuttle after your trip, please reach out to us directly. We want to make sure that we know of any problems so that we can correct and prevent them in the future.